Contact
We are delighted to hear from you! Whether you have a question, a special request, or just want to say hello, we are here and ready to assist you. Please take a moment to fill in the details below, and our dedicated team will get back to you. Your feedback matters, and we appreciate you choosing RLX Outdoor for your needs. Thank you for reaching out!
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Support
FAQ
Shipping Policy
Placing your order.
In the case that we accept your order, we will notify you by sending you an order confirmation by e-mail. This confirmation is binding at the time we send it to you. If we cannot accept your order, we will try to contact you by phone or email.
Delivery
We will deliver the products listed on your order confirmation. RLX outdoor cannot be held liable in any way for errors made by the customer regarding the delivery or billing address and for any late deliveries or inability to deliver the products ordered as a result of that error.
When a product is in stock, it will be delivered to your delivery address within 5-7 business days.
When a product is out of stock, it will be delivered to your delivery address within 1-2 months.
If we cannot deliver within the agreed time, you will receive a notification before the delivery period expires. If we do not deliver within the agreed time, you may decide to cancel your order and you will be refunded within 30 days of cancellation.We cannot be held liable for consequential damages due to late delivery or non-delivery by the courier service we use.
Return & Exchange Policy
How and what?
You can return your order within 14 days of receipt.
Step 1:
All return costs are at your own expense.
Returns can be made to:
RELEX OUTDOOR
NETEWEG 9
2850 BOOM
Step 2 :
Upon receipt we check the items for damage within 14 days. If everything is in order we proceed to a refund, exchange or a credit note.
To which countries do you ship?
We ship to all EU countries. Please reach out to us to find out shipping rates to your home country.
What if the cushions I love, are no longer available?
Most likely its stock will be refilled soon. Please contact us via hello@rlx-outdoor.be and we will help you further.
When will my order arrive?
The day before delivery, you’ll receive a track & trace code, to inform you about the timeslot for delivery. If you have a more specific question you can always e-mail us on hello@rlx-outdoor.be
Can i receive an invoice?
Yes you can. Please send us an e-mail to hello@rlx-outdoor.be with your billing information and we will share the invoice with you.
What do I do when there is something wrong with my order?
Something not according to plan? Please reach out to hello@rlx-outdoor.be so we can find a solution together.
B2B Proposals
- Looking for some B2B collobarations? Personal offers for Hotel, wellness, fitness, spa, festivals,... please reach out.
- Are you an designer or an architect, looking for a collaboration? Great! We would love to get you on board.
- Do you have a shop and you wish to sell our chairs in your store? Awesome! Let's connect hello@rlx-outdoor.be